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PECB ISO-9001-Lead-Auditor Exam Syllabus Topics:

Topic	Details
Topic 1	Preparing an ISO 9001 audit: This topic covers sub-topics related to preparing a quality management system audit.
Topic 2	Conducting an ISO 9001 audit: It evaluates your skills to conduct a QMS audit.
Topic 3	Managing an ISO 9001 audit program: This topic evaluates your abilities to establish and managing a QMS audit program.
Topic 4	Fundamental audit concepts and principles: Questions about interpreting and applying the main concepts and principles related to a QMS audit appear in this topic.
Topic 5	Quality management system (QMS) requirements: It assesses your abilities to point out and explain different requirements for a quality management system based on ISO 9001.

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PECB QMS ISO 9001:2015 Lead Auditor Exam Sample Questions (Q42-Q47):

NEW QUESTION # 42
Who is responsible for the development of surveillance activities?

A. A representative of the auditee's top management
B. The audit team leader
C. The certification body

Answer: C

Explanation:
Comprehensive and Detailed In-Depth Explanation:
According to ISO 17021-1:2015, Clause 9.6.2 (Surveillance Activities):
* The certification body is responsible for planning and conducting surveillance audits to ensure continued compliance.
* The auditee's top management (A) does not develop surveillance activities, but they must participate.
* The audit team leader (C) conducts the surveillance audit, but they do not develop the program.
Thus, B is the correct answer.
Reference:
ISO 17021-1:2015, Clause 9.6.2 (Surveillance Activities)

NEW QUESTION # 43
Scenario 3:
Fin-Pro is a financial institution in Austria offering commercial banking, wealth management, and investment services. The company faced a significant loss of customers due to failing to improve service quality as they expanded.
To regain customer confidence, top management implemented a QMS based on ISO 9001. After a year, they contacted ACB, a local certification body, to pursue ISO 9001 certification.
The audit team was led by Emilia, an experienced lead auditor, and included three auditors. After an agreement was reached, ACB sent the audit objectives to the audit team.
The audit team began by gathering information about Fin-Pro's understanding of ISO 9001 requirements.
While reviewing documented information, they noticed missing records of training and awareness sessions. They conducted employee interviews to verify attendance.
The team also reviewed the organizational chart and job descriptions to confirm employee competence.
They observed the company's working environment (social, psychological, and physical conditions).
The audit team analyzed the evidence and prepared an audit report with findings and conclusions.
Which statement below represents the level of responsibility demonstrated by the audit team in scenario 3?

A. Gross negligence, the audit team has demonstrated a total lack of diligence.
B. No negligence, the audit team has demonstrated diligence during the audit and followed the best practices.
C. Willful misconduct, the audit team intentionally disregarded audit procedures.
D. Ordinary negligence, the audit team has demonstrated lack of diligence.

Answer: B

Explanation:
Comprehensive and Detailed In-Depth Explanation:
ISO 19011:2018 requires auditors to conduct audits professionally and diligently.
Clause References:
* ISO 19011:2018, Clause 4.4 - Professional Care: Auditors must exercise due diligence in conducting audits.
* ISO 9001:2015, Clause 9.2 - Internal Audit: Requires objective and systematic audits to evaluate QMS effectiveness.
Why is the Correct Answer A?
* The audit team followed best practices by gathering verifiable audit evidence through interviews, document reviews, and observations.
* They ensured fair presentation of findings in the final audit report.
* They complied with ISO 9001 and ISO 19011 guidelines for audit procedures.
Why are the Other Options Incorrect?
* B (Ordinary negligence) # No evidence of negligence; the team followed structured audit processes.
* C (Gross negligence) # No indication that the auditors ignored important responsibilities.
* D (Willful misconduct) # The auditors acted professionally and did not intentionally disregard rules.

NEW QUESTION # 44
What is an advantage of group interviews?

A. Less time-consuming
B. Auditors pay more attention to each interviewee
C. Equal duration of time for each interviewee to answer questions

Answer: A

Explanation:
Comprehensive and Detailed In-Depth Explanation:Group interviews allow auditors to gather more information in less time by:
* Obtaining input from multiple participants simultaneously.
* Encouraging discussions that might highlight inconsistencies.
* Reducing the number of individual interviews needed.
While auditors strive for fairness, equal time for each interviewee is not guaranteed, and paying attention to each individual is more difficult in a group setting.

NEW QUESTION # 45
When should the certification body accept the audit?

A. After considering the integrity and reputation of the auditee.
B. Only if the auditee has no previous major nonconformities.
C. Both A and B.
D. After considering the nature of the operations of the auditee.

Answer: C

Explanation:
Comprehensive and Detailed In-Depth Explanation:
Before accepting an audit, the certification body must assess the integrity of the auditee and the nature of its operations to ensure compliance feasibility.
Clause References:
* ISO/IEC 17021-1:2015, Clause 9.1.2 - Audit Planning:
* The certification body must review the auditee's background, reputation, and operational complexity before accepting the audit.
Why is the Correct Answer C?
* The auditee's integrity and reputation impact the credibility of certification.
* The nature of operations determines audit complexity and resource allocation.
Why are the Other Options Incorrect?
* A (Integrity and reputation only) # Correct but incomplete; nature of operations is equally important.
* B (Nature of operations only) # Integrity is also a factor, not just operations.
* D (No previous major nonconformities required) # Auditees with past major nonconformities can still be audited if corrective actions are taken.

NEW QUESTION # 46
Which two of the following are the key expected results of a quality management system that conforms to the requirements of ISO 9001:2015?

A. Enhanced customer satisfaction
B. Consistently provide products that meet customers' requirements
C. Decreased number of management system nonconformities
D. Decreased number of nonconforming products in all stages of the manufacturing cycle
E. Decreased number of warranty claims
F. Increased profits

Answer: A,B

Explanation:
The key expected results of a quality management system that conforms to the requirements of ISO 9001:2015 are stated in clause 0.1 of the standard, which says: "The adoption of a quality management system is a strategic decision for an organization that can help to improve its overall performance and provide a sound basis for sustainable development initiatives. The potential benefits to an organization of implementing a quality management system based on this International Standard are: a) the ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements; b) facilitating opportunities to enhance customer satisfaction; c) addressing risks and opportunities associated with its context and objectives; d) the ability to demonstrate conformity to specified quality management system requirements." Therefore, the two options that best match these benefits are A and E, as they directly relate to providing products and services that meet customer requirements and enhancing customer satisfaction. The other options are not explicitly mentioned as key expected results, although they may be possible outcomes of implementing a quality management system. References: ISO 9001:2015 - Quality management systems - Requirements, Key Elements of an ISO 9001:2015 Quality Management System, What is ISO 9001 2015 as a Quality Management Systems?

NEW QUESTION # 47
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